Frequently Asked Questions
Everything you need to know about your Vilshenko experience.
Where does Vilshenko ship to?
We offer worldwide shipping. Delivery times and costs vary depending on your location, with express options available for most international destinations.
What is your return policy?
You can return any unworn, unwashed items with original tags attached within 14 days of delivery. Please use our online portal to initiate your return request.
How do I know which size to choose?
Each product page features a detailed size guide. Our collections generally follow standard European sizing, but we provide specific measurements to help you find the perfect fit.
Are duties and taxes included in the price?
For international orders, duties and taxes are calculated at checkout for most countries, ensuring no unexpected charges upon delivery.
How should I care for my Vilshenko garments?
Due to the delicate nature of our embroidery and premium fabrics, we recommend professional dry cleaning for most items. Specific care instructions are located on the garment's internal label.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Klarna for flexible financing in select regions.